http://www.karlnelson.net/weblog/000738.html 37signals (Matthew Linderman with Jason Fried), Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points, New Riders, 2004. The short version If you work on web applications of any type, this book is a must read to improve your contingency design skills. The long version I’ve spent more than my fair share of time creating web forms. Getting the forms functional is usually fairly easy; doing them right, well, that’s a different story. Successful form interaction hinges on the details. Get the details right, and your audience will love it (or, it will be so easy they don’t even notice!). Get it wrong and you can easily frustrate and lose your audience. Defensive Design is a book about the details. The 37signals team (the same folks behind Basecamp, a great example of a web application done right) focuses on “crisis points”—the times when something doesn’t go right. They not only explain how to design so people can successfully recover from errors and other glitches, but they focus on how to avoid putting your visitors in those positions. The book is broken up into a number of topics: Error messages Clear instructions Forms Missing... en-us http://www.wealth-coaching.com jessie connors
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